A customer or client is an individual or business that purchases the products or services produced by a business. Attracting clients is the primary motto of most public-facing businesses, because it is the customer who creates and increases demand for products and services. Businesses often compete through advertisements shows various offers or lowered prices to attract an ever-larger customer base. The terms customer and consumer are almost similar. Customers are defined by their purchase of products, and their contracting for services, as the consumer, and/or end user. As the term is typically used, a customer is an end consumer of a product. This distinguishes true customers from resellers or vendors, who usually make purchases to sell later on.
Usefulness of customer care service
Businesses often follow the fact, that is, the customer is always right, because happy customers are expected to repeat buying goods and services from companies that meet their needs. Many companies closely monitor the relationships between them and customers, often asking for their feedback to learn whether new products should be created or any adjustments need to make rather what is currently offered. Virtually almost everybody in a modern economy buys products and/or services from companies, thus almost everybody at least occasionally acts as a customer.
Need of this service
Customer care service, the process of ensuring customer satisfaction with a product or service, is one of the most important aspects of the seller and customer relationship. Loyalty in the form of good feedbacks, referrals and future business can be won or lost based on good or bad customer care service. Customer care service has moved in modern era to real-time interactions that utilize automation, social media, chats, text and other means of virtual communication.
What customer care service do?
In modern economy system businesses frequently take a keen interest in knowing the sort of client who buys their products as well as an aid to focusing their marketing approach and also tailoring their inventory to appeal to the most lucrative possible customer base. Customers are often classified according to their demographics like age, race, sex, ethnicity, income level and geographic location. Knowing these things about the customer who continues with a business, builds up a picture of the potential customer, or customer persona. This information helps companies approach the existing base where they are already strong and deepen ties with loyal customers, as well as reach out to wholly new base to cultivate a client where sales are weak, thus creating a new demographic of customers for further expansion.
Kent RO is an Indian healthcare product business house whose headquarter is in Noida, Uttar Pradesh. It makes water purifiers based on the Reverse Osmosis or RO purification process. Over the years this company has diversified into other products like air purifiers, vacuum cleaners, water softeners, and vegetable and fruit purifiers. Kent RO Customer Service number is 9266889940. Just call on this number for Kent RO customer care to get resolved all Kent water purifier repair, complaints, AMC, and so on.